How We Work

HOW IT WORKS

We Meet Your Customers Where They Are - 24/7

Our proprietary platform lets us monitor and engage with your inbound inquiries – regardless of the channel.

You name it – and we’ve probably supported it.

Web, text, WhatsApp, Facebook messenger, Instagram messenger, and Twitter messenger are a few of our most popular channels.

Our live team monitors your channels in order to assist, engage, and categorize your inbound inquiries.

When the conversation is done, we send you via the transcription of the conversation, and if required, enable you to follow up.

STEP 1

Identify

We monitor each of your channels (social DMs, SMS, Web). We work 363 days a year, 24/7.

STEP 2

Prioritize

We prioritize the visitors based on their behavior, and their inquiry.

STEP 3

Engage

We engage your visitors 24/7 and talk to them live, while they are on your site, in your DMs, or texting you.

STEP 4

Categorize

We route all inquires to different parts of your organization. For example, we can route customer service inquires to your customer service slack channel.

STEP 5

Transcribe

We send you a transcript of the conversation that our team had with your visitor.

Let‘s Chat

Have a project in mind that you think we’d be a great fit for it? We’d love to start a conversation.