How We Work

Technically

Web software, servers, and bandwidth have conspired over the last several years to make it remarkably easy for us to monitor multiple client web sites, and chat with their visitors. We install a simple piece of software on your web site. It is solid state, proven through hundreds of millions of chat sessions, and we have yet to find a web site that we can’t attach it to. We need very limited access to install, and there are no ongoing maintenance requirements.

Practically

If you become a client, we will spend a few weeks learning about your particular business, and train our Net Reps to essentially be your web receptionists.

When a web visitor visits your website, our Net reps can see them in real time. They will initiate a chat window and simply offer their assistance.

We provide basic customer service, answer questions, and learn a great deal about the people we are chatting with. The ultimate goal is to qualify a lead that is then handed over to the client. Every customer interaction is unique, and every client tells us the information they need us to gather. Approachment is successful because we understand how and when to ask for their contact information. The vast majority of the time, that means we get our client on the phone with the prospective client or patient.

Financially

Our services are available 24 hours a day, 7 days a week.

The fee for our services is based on the amount of traffic your website generates.

We offer a FREE 30 DAY Trial period in order to prove that Approachment works for you and to give us an idea of how many web visitors we need to service. (We only ask for a $197 installation fee so we can put the Chat Software on your website and customize the chat-box to match your website’s look and feel).  Once we have proven the concept on your website, we come to a financial agreement.