Medical Chat Transcripts
PLASTIC SURGEON
- [Kelly] Good morning!
- [Kelly] My name is Kelly, and I’m here “live” to assist you.
- [Kelly] How may I help you?
- [Visitor] i wanted to get breast enlargement, but i was wondering about the financing options
- [Kelly] I would be happy to have our office give you a call today and they can go over the options and answer all of your questions.
- [Kelly] May I arrange a phone call for you with our Doctor’s office?
- [Visitor] sure thanks
- [Kelly] Would you be so kind to give me your full name, phone number and email address?
- [Visitor] Michelle, 773-310-xxxx, futurenursxxxx@yahoo.com
- [Kelly] Michelle is 773-310-xxxx your home number?
- [Visitor] that is my cell phone, i’m not at home right now.
- [Kelly] That is just fine. I will have them contact you shortly.
- [Kelly] Thank you and have a great day.
- [Visitor] thank you Kelly
- [Visitor] thanks
- [Kelly] Your welcome
- [Kelly] Good bye
GASTRIC BYPASS
- [Rebecca] Good Afternoon!
- [Rebecca] My name is Rebecca, and I’m here “live” to assist you.
- [Rebecca] How may I help you today?
- [Melissa] I am heavy and have been saving for surgery to fix my problem.
- [Rebecca] Okay, have you spoken to Dr. xxxxx already?
- [Melissa] No, but I have read several doctors websites and probably am ready to see somebody
- [Melissa] I’m very scared but am at a place where my health is getting worse
- [Rebecca] So, would you like to make an appointment to speak to Dr. xxxx and see what he suggests?
- [Melissa] Yes
- [Rebecca] I can have the office contact you and they can set it up.
- [Melissa] ok
- [Rebecca] Can I have your last name and phone number Melissa?
- [Melissa] How long have you worked for the doctor
- [Rebecca] For over 3 years now
- [Melissa] is he a good doctor
- [Rebecca] He’s a wonderful man Melissa. Don’t worry, you’ll see when you meet with him.
- [Melissa] ok thank you
- [Melissa] my last name is Xxxxxx and my cell phone number is 615-xxx-xxxx
- [Rebecca] Thank you Melissa. I will have one of the nurses contact you and set this up for you.
- [Melissa] thank you[Rebecca] Have a good day!
- [Melissa] bye
PLASTIC SURGEON
- [Kelly] Good morning!
- [Visitor] Hi
- [Kelly] My name is Kelly, and I’m here “live” to assist you.
- [Kelly] How may I help you?
- [Visitor] I am interested in permanent lip enlargement surgery
- [Kelly] Okay, I would be happy to have our office contact you today and answer all of your questions on the procedure.
- [Kelly] May I arrange a phone call for you with our Doctor’s office?
- [Visitor] well, i am at work all day. does the doctor do lip surgery (similiar to vy plasty). I am NOT interested in fillers or injectables only permanent surgery
- [Kelly] I am not sure which procedure he uses but the office could answer this.
- [Visitor] is there any way the office can email me or i can email the office? otherwise i would be available to talk about this after 5
- [Kelly] Sure, Would you be so kind to give me your full name, phone number and email address?
- [Visitor] Kirsten xxxx 312-xxx-xxxx (after 5). email: myxxxxx@yahoo.com
- [Kelly] Is 312-xxx-xxxx correct.
- [Visitor] yes after 5
- [Kelly] Great, they will contact either email or will call after 5 today.
- [Kelly] Thank you and have a great day
- [Visitor] thanks you too
- [Kelly] You’re welcome
- [Kelly] Good bye
ONCOLOGIST
- 1:30:43 PM [Connie] How may I help you?
- 1:30:43 PM [Visitor] Is this chat completely live, or is this automated?
- 1:31:03 PM [Connie] I am a real person
- 1:31:12 PM [Connie] What can I help you with today?
- 1:31:35 PM [Visitor] I have been diagnosed with testicular cancer but I am not happy with how the dr is treating me and rushing me in to surgery without a second opinion.
- 1:31:56 PM [Connie] Would you like to see Dr Xxxxx for a second opinion?
- 1:32:01 PM [Connie] May I ask your name please?
- 1:32:43 PM [Visitor] My name is Bruce and I do need to get a second opinion right away.
- 1:32:57 PM [Connie] Let’s see if we can get you in to see the Dr, Bruce.
- 1:33:07 PM [Visitor] Um, one sec. ok please
- 1:34:09 PM [Visitor] When can he call me?
- 1:34:26 PM [Connie] I can have one of the nurses in the office give you a call today if you’re available.
- 1:34:37 PM [Visitor] Perfect
- 1:34:45 PM [Connie] Can you give me your last name and phone number?
- 1:34:50 PM [Visitor] Bruce xxxxxxxxx
- 1:35:00 PM [Visitor] 213/xxxxxxxx
- 1:35:06 PM [Connie] I will have someone contact you as soon as they get a break
- 1:35:17 PM [Visitor] Thank you Connie
- 1:35:31 PM [Connie] What is the best time for the office to call you?
- 1:35:54 PM [Visitor] Anytime today
- 1:36:12 PM [Connie] Okay, they will be contacting you shortly Bruce. You take care and good luck!
PLASTIC SURGEON
- [Kelly] Good morning!
- [Kelly] My name is Kelly, and I’m here “live” to assist you.
- [Kelly] How may I help you?
- [Visitor] Yes kelly I dont see buttock augmentation on the 3-d
- [Visitor] I want to know if the doctor does this particular procedure
- [Kelly] Our office would be happy to answer this for you. I would be happy to have them give you a call today and answer all questions you may have on it.
- [Kelly] May I arrange a phone call for you with our Doctor’s office?
- [Visitor] yes please my cell is 309-xxx-xxxx
- [Kelly] May I get your full name please?
- [Visitor] Susan xxxxxxxx
- [Kelly] And I would like to confirm the number 309-xxx-xxxx?
- [Visitor] yes Kelly that is correct
- [Kelly] Great, I will have the office contact you today Susan.
- [Kelly] Thank you and have a good day
- [Visitor] you too Kelly
- [Kelly] Thank you
- [Kelly] Good bye
- [Visitor] good bye
PLASTIC SURGEON
- [Kelly] Good afternoon!
- [Kat]
- [Kelly] My name is Kelly, and I’m here “live” to assist you.
- [Kat] hello
- [Kelly] How may I help you?
- [Kat] wondering about tummy tucks.
- [Kat] What the prices range and how long you will be out of work for?
- [Kelly] Okay, I would be happy to have our office give you a call and our experienced staff can answer all of your questions in detail?
- [Kelly] May I arrange a phone call for you with our Doctor’s office?
- [Kat] thank you 309-xxx-xxxx after 3:30
- [Kelly] Kat may I get your last name also?
- [Kat] xxxxxxx
- [Kelly] And is 309-xxx-xxxx your cell number?
- [Kat] yes
- [Kelly] Great, I will have the office contact you
- [Kat] thank you
- [Kelly] Thank you and have a great day.
- [Kat] you to
- [Kelly] Good bye