Phone: 888-619-4146

Email: susanjane@approachment.com

Approachment (e-proch-ment)n. The art of identifying, prioritizing and proactively engaging and chatting with your website visitors in order to convert them into clients, customers or patients.

Medical Chat Transcripts

PLASTIC SURGEON

  • [Kelly] Good morning!
  • [Kelly] My name is Kelly, and I’m here “live” to assist you.
  • [Kelly] How may I help you?
  • [Visitor] i wanted to get breast enlargement, but i was wondering about the financing options
  • [Kelly] I would be happy to have our office give you a call today and they can go over the options and answer all of your questions.
  • [Kelly] May I arrange a phone call for you with our Doctor’s office?
  • [Visitor] sure thanks
  • [Kelly] Would you be so kind to give me your full name, phone number and email address?
  • [Visitor] Michelle, 773-310-xxxx, futurenursxxxx@yahoo.com
  • [Kelly] Michelle is 773-310-xxxx your home number?
  • [Visitor] that is my cell phone, i’m not at home right now.
  • [Kelly] That is just fine. I will have them contact you shortly.
  • [Kelly] Thank you and have a great day.
  • [Visitor] thank you Kelly
  • [Visitor] thanks
  • [Kelly] Your welcome
  • [Kelly] Good bye

 

GASTRIC BYPASS

  • [Rebecca] Good Afternoon!
  • [Rebecca] My name is Rebecca, and I’m here “live” to assist you.
  • [Rebecca] How may I help you today?
  • [Melissa] I am heavy and have been saving for surgery to fix my problem.
  • [Rebecca] Okay, have you spoken to Dr. xxxxx already?
  • [Melissa] No, but I have read several doctors websites and probably am ready to see somebody
  • [Melissa] I’m very scared but am at a place where my health is getting worse
  • [Rebecca] So, would you like to make an appointment to speak to Dr. xxxx and see what he suggests?
  • [Melissa] Yes
  • [Rebecca] I can have the office contact you and they can set it up.
  • [Melissa] ok
  • [Rebecca] Can I have your last name and phone number Melissa?
  • [Melissa] How long have you worked for the doctor
  • [Rebecca] For over 3 years now
  • [Melissa] is he a good doctor
  • [Rebecca] He’s a wonderful man Melissa. Don’t worry, you’ll see when you meet with him.
  • [Melissa] ok thank you
  • [Melissa] my last name is Xxxxxx and my cell phone number is 615-xxx-xxxx
  • [Rebecca] Thank you Melissa. I will have one of the nurses contact you and set this up for you.
  • [Melissa] thank you[Rebecca] Have a good day!
  • [Melissa] bye

PLASTIC SURGEON

  • [Kelly] Good morning!
  • [Visitor] Hi
  • [Kelly] My name is Kelly, and I’m here “live” to assist you.
  • [Kelly] How may I help you?
  • [Visitor] I am interested in permanent lip enlargement surgery
  • [Kelly] Okay, I would be happy to have our office contact you today and answer all of your questions on the procedure.
  • [Kelly] May I arrange a phone call for you with our Doctor’s office?
  • [Visitor] well, i am at work all day. does the doctor do lip surgery (similiar to vy plasty). I am NOT interested in fillers or injectables only permanent surgery
  • [Kelly] I am not sure which procedure he uses but the office could answer this.
  • [Visitor] is there any way the office can email me or i can email the office? otherwise i would be available to talk about this after 5
  • [Kelly] Sure, Would you be so kind to give me your full name, phone number and email address?
  • [Visitor] Kirsten xxxx 312-xxx-xxxx (after 5). email: myxxxxx@yahoo.com
  • [Kelly] Is 312-xxx-xxxx correct.
  • [Visitor] yes after 5
  • [Kelly] Great, they will contact either email or will call after 5 today.
  • [Kelly] Thank you and have a great day
  • [Visitor] thanks you too
  • [Kelly] You’re welcome
  • [Kelly] Good bye

ONCOLOGIST

  • 1:30:43 PM [Connie] How may I help you?
  • 1:30:43 PM [Visitor] Is this chat completely live, or is this automated?
  • 1:31:03 PM [Connie] I am a real person
  • 1:31:12 PM [Connie] What can I help you with today?
  • 1:31:35 PM [Visitor] I have been diagnosed with testicular cancer but I am not happy with how the dr is treating me and rushing me in to surgery without a second opinion.
  • 1:31:56 PM [Connie] Would you like to see Dr Xxxxx for a second opinion?
  • 1:32:01 PM [Connie] May I ask your name please?
  • 1:32:43 PM [Visitor] My name is Bruce and I do need to get a second opinion right away.
  • 1:32:57 PM [Connie] Let’s see if we can get you in to see the Dr, Bruce.
  • 1:33:07 PM [Visitor] Um, one sec. ok please
  • 1:34:09 PM [Visitor] When can he call me?
  • 1:34:26 PM [Connie] I can have one of the nurses in the office give you a call today if you’re available.
  • 1:34:37 PM [Visitor] Perfect
  • 1:34:45 PM [Connie] Can you give me your last name and phone number?
  • 1:34:50 PM [Visitor] Bruce xxxxxxxxx
  • 1:35:00 PM [Visitor] 213/xxxxxxxx
  • 1:35:06 PM [Connie] I will have someone contact you as soon as they get a break
  • 1:35:17 PM [Visitor] Thank you Connie
  • 1:35:31 PM [Connie] What is the best time for the office to call you?
  • 1:35:54 PM [Visitor] Anytime today
  • 1:36:12 PM [Connie] Okay, they will be contacting you shortly Bruce. You take care and good luck!

PLASTIC SURGEON

  • [Kelly] Good morning!
  • [Kelly] My name is Kelly, and I’m here “live” to assist you.
  • [Kelly] How may I help you?
  • [Visitor] Yes kelly I dont see buttock augmentation on the 3-d
  • [Visitor] I want to know if the doctor does this particular procedure
  • [Kelly] Our office would be happy to answer this for you. I would be happy to have them give you a call today and answer all questions you may have on it.
  • [Kelly] May I arrange a phone call for you with our Doctor’s office?
  • [Visitor] yes please my cell is 309-xxx-xxxx
  • [Kelly] May I get your full name please?
  • [Visitor] Susan xxxxxxxx
  • [Kelly] And I would like to confirm the number 309-xxx-xxxx?
  • [Visitor] yes Kelly that is correct
  • [Kelly] Great, I will have the office contact you today Susan.
  • [Kelly] Thank you and have a good day
  • [Visitor] you too Kelly
  • [Kelly] Thank you
  • [Kelly] Good bye
  • [Visitor] good bye

PLASTIC SURGEON

  • [Kelly] Good afternoon!
  • [Kat]
  • [Kelly] My name is Kelly, and I’m here “live” to assist you.
  • [Kat] hello
  • [Kelly] How may I help you?
  • [Kat] wondering about tummy tucks.
  • [Kat] What the prices range and how long you will be out of work for?
  • [Kelly] Okay, I would be happy to have our office give you a call and our experienced staff can answer all of your questions in detail?
  • [Kelly] May I arrange a phone call for you with our Doctor’s office?
  • [Kat] thank you 309-xxx-xxxx after 3:30
  • [Kelly] Kat may I get your last name also?
  • [Kat] xxxxxxx
  • [Kelly] And is 309-xxx-xxxx your cell number?
  • [Kat] yes
  • [Kelly] Great, I will have the office contact you
  • [Kat] thank you
  • [Kelly] Thank you and have a great day.
  • [Kat] you to
  • [Kelly] Good bye
 
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