Phone: 888-619-4146

Email: susanjane@approachment.com

Approachment (e-proch-ment)n. The art of identifying, prioritizing and proactively engaging and chatting with your website visitors in order to convert them into clients, customers or patients.

Legal Chat Transcripts

MEDICAL MALPRACTICE LAWYER

  • [Kelly] Good afternoon!
  • [Kelly] My name is Kelly, and I’m here “live” to assist you.
  • [Kelly] How may I help you?
  • [Melissa] I am looking for an attorney
  • [Kelly] Okay, could you tell me about the case?
  • [Melissa] Medical malpractice against my Ob dr or my sons pediatrician
  • [Melissa] My doc prescribed me prozac while I was pg and my son was born premature and he has several disabilities I am finding out could be due to the prozac
  • [Kelly] How old is your son?
  • [Melissa] He will be 4 in January
  • [Kelly] Were you on prozac before becoming pregnant?
  • [Melissa] Yes
  • [Kelly] What disabilities does your son have?
  • [Melissa] He has sensory integration dysfunction. He has a muscular disorder, the extent still unknown. He can’t talk. Although very hopeful for him; it is likely that his care will be life long. He has breathing problems. The doctors say they want to wait until he is 5 to dx him but for now they say he is autistic “like”.
  • [Kelly] Have you been told by the doctors that the prozac may have caused these things?
  • [Kelly] Melissa are you still here?
  • [Melissa] yes i am back
  • [Kelly] Okay
  • [Melissa] They said they cannot rule it out
  • [Kelly] I understand.
  • [Kelly] Melissa I can have our office take a look at our chat and get in contact with you today. They would be able to advise what can be done at this point.
  • [Kelly] May I arrange a phone call for you with our attorney?
  • [Melissa] He had all the problems when he was born consistent of that a baby born whose mother was on prozac but its like he never recovered
  • [Kelly] Would you be so kind to give me your full name, phone number and email address? And I can have our office contact you today and advise.
  • [Melissa] Melissa xxxxxxx mxxxxxx03@earthlink.net
  • [Melissa] 219-xxx-xxxx
  • [Kelly] Melissa is 219-xxx-xxxx your home or work number?
  • [Melissa] Is that all?
  • [Kelly] Just confirming that the number is correct please 219-xxx-xxxx
  • [Melissa] yes
  • [Kelly] Great, our office will give you a call today.
  • [Kelly] Thank you.
  • [Melissa] thank you
  • [Kelly] You’re welcome, have a great day

MEDICAL MALPRACTICE LAWYER

  • [Kelly] Good morning!
  • [Kelly] My name is Kelly, and I’m here “live” to assist you.
  • [Kelly] How may I help you?
  • [Mark] Good morning
  • [Mark] My son was born April 30 2004 and when he was born he stopped breathing and revival took a long time
  • [Mark] they had given Denise dilatine instead of demeral and did not have the medicine ready for Austin (my son) when he came out and the two nurses stood there arguing whose fault it was instead of getting the job done.
  • [Mark] He is very behind in his age and my 2 year old is more advanced. We believe that something happened at birth and have video from the birth that shows the head nurse rushing in and making me turn off the video recorder.
  • [Kelly] Mark have you spoke to an attorney about this before now?
  • [Mark] No
  • [Kelly] Does the child have any medical problems?
  • [Mark] yes
  • [Kelly] What are they?
  • [Mark] Stutters can’t say sentences with out having to take breaths, diagnosed with ashma and passes out from time to time
  • [Kelly] What hospital was he born in?
  • [Mark] XXXXX Hospital Vernon Hills IL We were living there at the time.
  • [Mark] Dr. xxxxxx
  • [Kelly] Mark, I am going to have to have Mr. XXXXXX take a look at this. May I have the office contact you after reviewing this to see what we can do?
  • [Mark] Yes they can contact me or Denise at home (606) xxx-xxxx on Wednesday
  • [Kelly] Denise I would like to confirm the number, 606-xxx-xxxx?
  • [Kelly] Mark, I would like to confirm the number, 606-xxx-xxxx?
  • [Mark] This is Mark But you can ask for Denise Yes that is the right number
  • [Kelly] Great, may I also get your email address.
  • [Mark] xxxxxx12@aol.com
  • [Kelly] Mark, I will have them review this today and they will contact you.
  • [Kelly] Thank you and have a great day.
  • [Mark] Thank You
  • [Kelly] You’re welcome
  • [Kelly] Good bye
  • [Mark] What is the time limit to file a claim
  • [Kelly] The office will get you that information Mark
  • [Mark] ok thank you Bye BYE
  • [Kelly] Good bye

EMPLOYMENT ATTORNEY

  • [Connie] Good morning!
  • [Connie] My name is Connie, and I’m here “live” to assist you.
  • [Connie] How may I help you?
  • [Visitor] Hi Connie, I am shopping around for an attorney who specializes in employmee rights, retaliation, etc.
  • [Connie] Okay great, I will be happy to arrange a phone call for you with the office if you would like?
  • [Visitor] Yes, please do.
  • [Connie] Would you be so kind to give me your full name, phone number and email address?
  • Visitor] Amy XXXX
  • [Visitor] 615-xxx-xxxx amyxxx@comcast.net
  • [Connie] I would like to confirm the phone number 615-xxx-xxxx?
  • [Visitor] correct
  • [Connie] May I please have a brief description of your concern’s?
  • [Visitor] I work for a large healthcare corporation who is breaking the law, when I reported it to the corporate VP, I was taken off the corporate payroll, and made an employee of the very hospital I was reporting. I never applied for a position at the hospital. I have kept my rate of pay, some benefits have changed a little.
  • [Visitor] Continuing…sent the message in error.
  • Visitor] I continue to report compliance concerns to my hospital supervisor, who relates that the hospital has their own way of doing things, and has threatened me not to go to corporate and report my concerns. I am a coding specialist for the hospital, and because I refuse to finalize and bill out cases, against corporate policy, contract coding personnel have been brought in to finalize the cases that do not have proper documentation, breaking the compliance policy, and in some cases the law. In essence, work is being taken from me and given to someone else who is willing to sidestep the rules. I have plenty of evidence, and another person who is going through the same scenario. We also have taken time off when we worked for corporate under ADA. This hospital is one of the most profitable in the corporation, and has been operating outside of regulatory compliance for years, and they know that I know. At this point, they are slowly but surely trying to get rid of me, by taking my work, and causing much stress regarding not knowing if I will have work each day, ( I work remotely from home) how much, and if my job will be eliminated. There is much more to this story, I feel I have a strong whistleblower suit, and am searching for an attorney in that arena as well or possibly just settle some kind of a severance agreement and allow them to self-report all the information I have gathered.
  • Connie] Thank you, I will forward this message to the office and they will be in contact with you.
  • Connie] Thank you and have a good day.
  • [Connie] Goodbye

FAMILY LAW

  • 11:28:14 AM [Rebecca] How may I help you?
  • 11:28:14 AM [Visitor] My wife and I are leaving temporarily the USA to fulfill immigration requirement. We are both from Togo and have 3 US citizens. We want to leave our two oldest children (8 and 10) temporarily with my sister- in-law. Should I do file for temporarily legal guardianship, and how does that work?
  • 11:28:40 AM [Rebecca] You will need to speak directly with the office on this matter. I would be happy to have them contact and advise you if you would like.
  • 11:32:00 AM [Visitor] I would be happy to talk directly with the lawyers in your office. You can contact me at 813-xxx-xxxx (phone) or 850-xxx-xxxx. Thank you.
  • 11:32:24 AM [Rebecca] May I please have your full name and email address?
  • 11:33:16 AM [Rebecca] I would also like to confirm the phone numbers 813-xxx-xxxx and 850-xxx-xxxx
  • 11:34:19 AM [Visitor] My name is Koffi XXXXXXX and my email address is xxxx09@yahoo.com. The phone numbers are correct.
  • 11:34:49 AM [Rebecca] Thank you, I will forward this message to the office and they will be in contact with you.
  • 11:35:00 AM [Visitor] Thank you.
  • 11:35:08 AM [Rebecca] Thank you and have a nice day.
  • 11:35:20 AM [Visitor] Bye!
  • 11:35:22 AM [Rebecca] Goodbye

IMMIGRATION LAW

  • 4:21:03 PM [Connie] How may I help you?
  • 4:21:03 PM [Visitor] hi
  • 4:21:11 PM [Visitor] hi
  • 4:21:18 PM [Connie] Hello
  • 4:21:31 PM [Visitor] i am looking for options re e2 or e3 visa
  • 4:21:49 PM [Visitor] i worked as financial controller for 30 years
  • 4:21:54 PM [Connie] You will need to speak directly with the office on this matter. I would be able to have them contact and advise you if you would like.
  • 4:22:05 PM [Visitor] ok
  • 4:22:14 PM [Connie] Would you be so kind to give me your full name, phone number and email address?
  • 4:22:15 PM [Visitor] my number is 630-xxx-xxxx
  • 4:22:19 PM [Visitor] abdul
  • 4:22:27 PM [Visitor] let them call pls
  • 4:22:47 PM [Connie] I would like to confirm the number please, 630-xxx-xxxx?
  • 4:22:56 PM [Visitor] yes pls
  • 4:23:22 PM [Connie] May I please ask what country you are from?
  • 4:23:27 PM [Visitor] pakistan
  • 4:23:47 PM [Connie] Would you like to be contacted in a specific language?
  • 4:24:01 PM [Visitor] english is fine
  • 4:24:09 PM [Visitor] :)
  • 4:24:19 PM [Connie] THank you, I will have the office contact you.
  • 4:24:27 PM [Visitor] thanks
  • 4:24:32 PM [Visitor] have a nice week end
  • 4:24:55 PM [Connie] Thank you and the same to you!

IMMIGRATION LAW

  • 1:28:19 PM [Connie] How may I help you?
  • 1:28:19 PM [Visitor] hello
  • 1:28:30 PM [Connie] Good afternoon!
  • 1:28:35 PM [Connie] My name is Connie, and I’m here “live” to assist you.
  • 1:28:42 PM [Prashant] good afternoon
  • 1:28:47 PM [Prashant] My name is Prashant
  • 1:29:03 PM [Prashant] I have couple of questions regarding H1B visas
  • 1:29:22 PM [Connie] OKay
  • 1:29:46 PM [Prashant] Do you work on H1B visas?
  • 1:29:55 PM [Prashant] what is the cost associated with it?
  • 1:30:11 PM [Prashant] what documentations are required?
  • 1:30:12 PM [Connie] You will need to speak directly with the office on this matter. I would be able to have them contact and advise you if you would like.
  • 1:30:26 PM [Prashant] that would be great
  • 1:30:33 PM [Connie] Would you be so kind to give me your full name, phone number and email address?
  • 1:30:33 PM [Prashant] I am located in cleveland ohio
  • 1:30:45 PM [Prashant] Prashant xxxxxxx
  • 1:30:59 PM [Prashant] Email: pxxxxxx@soundwich.com
  • 1:31:09 PM [Prashant] Phone No.: 216-xxx-xxxx
  • 1:31:29 PM [Connie] I would like to confirm the number please, 216-xxx-xxxx?
  • 1:31:41 PM [Prashant] yes
  • 1:31:57 PM [Connie] May I please ask what country you are from?
  • 1:32:03 PM [Prashant] India
  • 1:32:14 PM [Connie] Would you like to be contacted in a specific language?
  • 1:32:25 PM [Prashant] English will do with me
  • 1:32:53 PM [Connie] Thank you, I will forward this message to the office and they will contact you.
  • 1:33:36 PM [Prashant] thanks…is there any fees for consultation or its free?
  • 1:34:17 PM [Connie] There may be a charge for some calls however the office will be upfront with you regarding any charges.
  • 1:34:37 PM [Prashant] okay
  • 1:34:48 PM [Connie] Thank you and have a good day.
 
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